Privacy policy
1. INTRODUCTION
Your trust is valuable to us!
That makes it our responsibility to ensure the highest standards for secure transactions and customer information privacy. We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.
Kindly read through and learn about our information gathering and distribution practices.
By visiting the Website or mobile application you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access the Website and/or the mobile application.
This Privacy Policy outlines 360 LOVE’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.
Throughout this document, “we”, “us”, “our”, “ours” refer to 360 LOVE ( www.360love.in ). Wherever we have said ‘you’ or ‘your’, this means YOU.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms & Conditions of Use.
2. NOTIFICATION OF CHANGES
The privacy policy is subject to change at any time without notice. Please review this policy periodically, to make sure that you are aware of all the changes incorporated.
3. PERSONAL INFORMATION YOU PROVIDE US:
While you can browse some segments of our Website without registering as a member, certain activities (such as placing an order) do require registration.
We collect and store personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) received from you when you set up a free account with us. This collected information, personal or otherwise, is used to register you, verify your identity to grant user access permission for the App, undertake transactions, communicate with you, convey promotional offers, services or updates associated with 360 LOVE, customize your experience, and generally maintain your accounts with us.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We also use your contact information to send you offers based on your previous orders and your interests.
Our primary goal in doing so is to provide you a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier.
4. INFORMATION WE COLLECT ABOUT YOU:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
Most cookies are "session cookies," meaning that they are automatically deleted at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.
We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
We may automatically track certain information about you based upon your behavior on our Website. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
5. INFORMATION FROM OTHER SOURCES:
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
6. USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION
We use personal information to provide the services you request. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We use your personal information to:
Ø to take and handle orders;
Ø deliver products and services;
Ø process payments;
Ø resolve disputes;
Ø troubleshoot problems;
Ø help promote a safe service;
Ø communicate with you about orders, products and services, and promotional offers;
Ø measure consumer interest in our products and services,
Ø customize your experience;
Ø detect and protect us against error, fraud and other criminal activity;
Ø enforce our terms and conditions; and as otherwise described to you at the time of collection.
With your consent, we will have access to your SMS, contacts in your directory, location and device information. We may share this data with our affiliates. If consent to this such use of data is withdrawn in the future, we will stop collection of such data but continue to store the data and use it for internal purposes to further improve our services.
7. SURVEYS
You will occasionally be asked to complete optional online surveys, where you will be asked to share your contact information and demographic information (like pin code, age, or income level). This data shall be used to provide you tailor-made personalized experience at our Website as per your preferences.
8. DISCOSURES OF PERSONAL INFORMATION
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us:
Ø to provide you access to our Services,
Ø to comply with our legal obligations,
Ø to enforce our User Agreement,
Ø to facilitate our marketing and advertising activities, or
Ø to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services,
Ø by law or in the good faith belief that such disclosure is reasonably necessary to whom or before whom it is mandatory to disclose the Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators, and arbitration tribunals to respond to subpoenas, court orders, or other legal process.
We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose personal information:
Ø to law enforcement offices,
Ø third party rights owners,
Ø Overseas regulators,
Ø anybody else that we have been instructed to share your Personal Data with by you,
Ø or others
in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or public.
We and our affiliates will share / sell some or all your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
9. LINKS TO OTHER SITES
Our Website links to other websites that may collect personally identifiable information about you. 360 LOVE is not responsible for the privacy practices or the content of those linked websites. This privacy policy does not cover how that other website processes your Personal Data. We encourage you to read the privacy policies on the other websites you visit.
10. SECURITY PRECAUTIONS
We are committed to safeguarding your Personal Data in our custody. Our Website has stringent security measures in place to protect the loss, misuse, unauthorized access, alteration, transmission, and deletion of the data. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies.
11. CHOICE/OPT-OUT
All users are provided with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
If you want to remove your contact information from all www.360love.in lists and newsletters, please visit unsubscribe.
12. ADVERTISEMENTS ON www.360love.in
We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.
13. RETENTION AND DISPOSAL OF DATA
The Personal Data collected about you by us or with third parties, is preserved for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We shall take reasonable measures to delete or permanently de-recognize Personal Data that is no longer required.
14. YOUR RIGHTS AS A CUSTOMER
We understand that when you interact with 360 LOVE, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors, among others. If you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of Contacting us at connect@360love.in .
15. GRIEVANCE OFFICER
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
· Name: Ruchira
· Phone: 9893436360
· Address: 508 HRS Heritage, Rajendra Nagar, Indore, Madhya Pradesh - 452012
Time: 10:00 AM – 06:00 PM